Welcome to Cosmowhiz!

At Cosmowhiz Pvt Ltd, we are committed to delivering high-quality digital solutions that align with your business objectives. While we strive to exceed expectations, we understand there may be instances where a refund is necessary. This Refund Policy outlines the transparent and fair process we follow for handling refunds.

Eligibility for Refunds:

Refunds are considered under the following circumstances:
• Service Non-Delivery: If Cosmowhiz fails to deliver the agreed-upon services within the defined timeline and as per the service agreement.
• Service Dissatisfaction: If the services delivered do not meet the mutually agreed-upon expectations, and after a thorough assessment, it is determined that adjustments or corrections cannot meet the service scope.

Initiating a Refund Request:

To request a refund, clients must submit a written request to our customer support team within 7 days of the service completion. Please include:
• A detailed explanation of the issue
• Supporting evidence (if applicable)
• Any relevant documentation

Review and Resolution Process:

Upon receiving a refund request, Cosmowhiz will:
1. Conduct a comprehensive review to determine the request’s validity.
2. Engage in open communication with the client to gather any additional information or clarification needed.
After validating the request, Cosmowhiz will determine an appropriate resolution, which may involve a full or partial refund based on the specific circumstances.

Refund Disbursement:

• Approved refunds will be processed within 15 business days from the date of resolution.
• Refunds will be issued via the original payment method unless an alternative arrangement is agreed upon.

Exceptions:

• Refunds will not be provided for services that have been satisfactorily delivered and approved by the client.
• Refund requests based solely on subjective opinions or personal preferences will not be considered.

Contact Information:

For any inquiries regarding refunds, please reach out to our customer support team at info@cosmowhiz.com. We value your satisfaction and aim to deliver solutions that align with your needs.

Thank you for choosing Cosmowhiz as your trusted technology partner!

Warm regards,
The Cosmowhiz Team